Our Story

A relentless commitment to excellence is what has propelled Accelerated Workflow Solutions (AWS) to setting a worldwide standard for customer commitment for over twenty years. What began as a two-member team working out of a spare bedroom, has grown into the planet’s only Nuance NASA international partner with offices in both the United States and Australia. From the very beginning, our ethos has been shaped by our motto, “Treat others, as you would want to be treated.” With every interaction, be it clients or partners, we strive to realize that mission, by delivering quality, integrity, courtesy, knowledge and professionalism in all aspects of our services.

What makes AWS different?

Have a look at this video:

Accelerated Workflow Solutions - The Dragon People

Accelerated Workflow Solutions (AWS) is Nuance authorised sales agent, integrator, trainer, and support provider having presence in Sydney, Australia and Georgia, United States. We're the best international reseller for Dragon Naturally Speaking voice recognition software, providing superior solutions and services to our customers world-wide for two decades.

Also known as The Dragon People, we're the only International Nuance Authorised Sales Agent (NASA) for Dragon Medical. AWS is licensed to sell and assist sales for larger organisations the entire Dragon Medical product line, Dragon Legal, and Dragon Professional.

We provide unparalleled deployment and customer service while integrating and maintaining Dragon Speech recognition solutions for medical and professional clients around the globe. We're your one-stop shop to buy Dragon in Australia and USA. Our team is focused on customer satisfaction for Dragon speech recognition solutions. Led by Kristi Bubrig, The Dragon Lady, AWS sells, deploys, and maintains Dragon solutions.

With over 20 years’ experience in implementation and training of elite medical, legal, and corporate groups around the globe, we can help reduce or eliminate transcription costs with Dragon products. Certified Partners with Nuance, we provide free onsite demonstrations of this award-winning program.

What does AWS offer?

  • We do complete project planning, implementation and training for all Dragon voice recognition products.
  • We offer yearly technical support contracts for our trained users, which include:
    • Unlimited phone support
    • Unlimited e-mail support
    • Remote client services (accessing computer via the Internet for repair and visual teaching)
    • Three (3) onsite visits (billing for travel only)
  • We create personalised language models based on user’s prior dictations and areas of specialty.
  • We design customised templates, commands, and workflow – specifically suited to each user’s needs.
  • We provide digital voice recorder equipment, along with the implementation of that equipment, and workflow training to users and support staff.
  • We quickly pair our users with the most applicable hardware (microphones, DVRs, etc.) and software necessary that would benefit their workflow the most. We strive for our users to be the best of all “Dragon Slayers”!

Why should I hire ‘The Dragon People’ from AWS?

AWS is committed to “treating people how we would like to be treated.” Our customer support is unparalleled. We specialise in installing and implementing workflow methods, and training users for the most effective use of Dragon NaturallySpeaking inside of existing and/or newly created workflows and other applications. Though Dragon is not a difficult program to use, it can be very time consuming to master it without training. On the whole, it is a much more productive and cost effective use of a professional’s time to be guided through the initial setup and training. The program has numerous capabilities and several different methods to complete the same task. Our team of certified trainers understands how to more efficiently provide consistent results that render a prompt and accurate document. Through years of experience working with Nuance Dragon, we are accustomed to the intricacies of the software that makes integration with certain programs more friendly. A user not familiar with Dragon will most likely not be taking full advantage of its capabilities, which if not set up correctly, most often ends in wasted hours of training, poor accuracy and eventual abandonment of use.

My people are pretty tech-savvy. I think they can figure it out. It’s just talking, right?

Plain and simple, Dragon’s abandonment rate is most often caused by frustrated users who never had any training or implementation help. Although it is suggested to just begin speaking at a natural tone and pace to yield optimal results, you will definitely want to have training for you or your users. In addition to teaching how to use Dragon as an effective dictation tool, our staff can also automate repetitive tasks to execute with a simple two-word voice command a task that would usually take six or more mouse clicks to complete.

Is it worth it?

It will include everything needed to be successful with Dragon — software license, installation, implementation, one-on-one training, customer support for a year, microphone, and document customisation (custom commands, address list, templates, etc). Dragon will easily pay for itself in about 90 days given the transcription costs of busy providers. As a cost-containment tool, Dragon has an impressive return on investment (ROI).

Once you’ve purchased the Dragon package, it’s yours — there are no monthly or yearly recurring charges. If you choose to renew your support contract after the year is up, you may do so if you wish. In addition, Dragon is licensed per user, not per machine, so you may have Dragon installed on multiple machines at no additional costs.

Contact us to buy anywhere in Australia. Let Dragon slay the cost of your dictation!